By Fred E. Jandt

Conflict and Communication introduces scholars to big theories, key suggestions, and crucial study within the research of clash, besides useful talents for dealing with clash of their day-by-day lives. writer Fred E. Jandt illustrates how potent verbal exchange can be utilized to control clash in relationships and inside organizational and team contexts. besides foundational assurance of clash kinds, mediation, and negotiation abilities, the textual content additionally good points new and rising versions of clash administration, together with chapters reading the demanding situations of clash among cultures, a bankruptcy on relatives and corporations, info on either face-to-face and on-line bullying, an in depth step by step advisor for mediation, and extra emphasis on on-line dispute resolution.

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Conflict and Communication by Fred E. Jandt

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